Can't sign in

Trouble getting into the portal? Work through these common fixes — most sign-in issues clear up in a minute or two. (For the normal steps, see Joining a workspace.)

Double-check the basics

• Right address. Sign in at hub.neffico-point.com.
• Right email. Use the exact email address your invitation was sent to. A different email — even a personal one — won't find your account.
• Caps lock and spaces. Passwords are case-sensitive, and an extra space at the start or end is easy to miss.

"Forgot password" or it's not accepting your password

1. On the sign-in screen, choose Forgot password.
2. Enter your email address and check your inbox for a reset code.
3. Follow the prompts to set a new password, then sign in with it.

If the reset email doesn't arrive in a few minutes, check your spam folder and confirm you're using the same email your invitation went to.

"Your invitation expired" or the link doesn't work

Invitations are good for a limited time. If yours has expired, ask an admin at your organization to send a fresh one — they can do this from Inviting members.

You're in, but something's missing

If you can sign in but can't see a case, a menu item, or a button you expected, it's usually a matter of roles — your access may not include that area. Ask your workspace admin to check your roles; see Roles and permissions.

Still stuck?

Try a different browser or a private/incognito window to rule out a saved-password problem. If none of this works, see Getting help.